Due to the ongoing Coronavirus Pandemic, we are currently only shipping locally within Malaysia and to Singapore.

Domestic & International Shipping

All orders are processed within 2-3 business days* (domestic) and 7-14 business days* (rest of the world).

*excluding weekends and public holidays. Customers will be informed if there is a delay in the dispatch of their order.

Shipping rates and delivery estimates

Standard delivery charges:

Shipment method

Estimated delivery time

Shipment cost

Poslaju (Domestic)

2-3 business days


J&T Express (MY & SG)

5 business days


EMS Express (International)

7-14 Business Days

From RM65


P.O. boxes or APO/FPO addresses

We currently do not ship to P.O. Box address domestically or internationally

Shipment confirmation and order tracking

Customers will receive a tracking number once their order has been shipped.

Customs, duties, and taxes

Krookz Malaysia Sdn Bhd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Krookz Malaysia Sdn Bhd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

You may be liable to pay import taxes and duties. These are set and regulated by the destination country and we have no control over these charges. If you are unsure whether your order will be subject to such taxes please check with your local import office.

Returns Policy

All sales are final unless the product received is incorrect or defected. If order is either, please contact us directly within 7-days. Shipping cost is borne by the customer.


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